Account Manager

Lisa West

I’ve worked in the insurance industry for more than three decades, most of them with ROUM, and helped countless clients through the underwriting, broking and claims management process.

My particular expertise is in the management and placement of liability insurance for clients. I can advise on a range of facilities and I’ve had significant experience in placing global insurance programs for multinational companies, including captive management.

Reach out to me for help with Product Guarantee, Financial Loss & Product Recall, and Contaminated Products Insurance. I also look after industry-specific facilities such as Scientific & Medical and Cosmetic & Health Liability insurances.

I can also assist within the specialised area of Professional Indemnity and Directors & Officers Liability Insurance, my experience here includes having held delegated authority under a range of binding authorities with several insurers.

Contact Lisa:
Ph: +61 3 8681 9994

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Lisa West

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Our Products

Serving U.

ROUM combines technical capability, energy, creativity, commercial acumen and technology to develop optimal solutions for you.



A broad scope offering including: Annual Marine Cargo, Goods in Transit, Single shipments, Carriers’ Cargo Liability, Household and Personal Effects, General Property.


Accident & Health

See us for corporate travel, group personal accident, journey and voluntary workers’ cover as well as expatriate and inpatriate solutions.


Specialist Liabilities

A wide range of specialist covers including: Business Product Recall, Contaminated Products, Life Science/ Biotechnology, Scientific & Medical Instruments, Cosmetic & Health Products.


We are there for U.

ROUM creates, underwrites and manages books of business that deliver on our mission to provide value for you.


"Their attention to detail and customer service is second to none."

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  • Level 32, 385 Bourke Street, Melbourne VIC 3000


  • Level 16, 123 Pitt Street, Sydney NSW 2000


  • Level 20, 123 Eagle Street, Brisbane QLD 4000