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Important Notices

Read below

Privacy Policy

At ROUM we strive to provide the best possible solutions to our clients insurance needs. To achieve this, we need to make sure we use personal information as efficiently as possible. It is important to us that clients feel confident that the personal information they supply to ROUM will be used in the appropriate manner and with the appropriate degree of privacy.

The link below contains full details of our Privacy Policy. If you cannot access this file, please contact us and we will send a copy to you.

Privacy Policy

Financial Services Guide

This Financial Services Guide (FSG) contains important information about our relationship with you. We explain a number of matters including:

  • The services we offer
  • Your responsibilities
  • Our remuneration
  • Any potential conflict of interest we may have
  • Our privacy policy
  • Our internal and external dispute resolution procedures

You can access this full document through the link below, if you cannot access this file please contact us and we will send a copy to you.

ROUM FSG October 2021

Terms of Business Agreements

ROUM Intermediary TOBA May 2020

ROUM Direct TOBA May 2020

QBE Financial Hardship and Family Domestic Violence Policies (ROUM – Marine Binder)

Financial Hardship

Family and Domestic Violence

Our Products

Serving U.

ROUM combines technical capability, energy, creativity, commercial acumen and technology to develop optimal solutions for you.



A broad scope offering including: Annual Marine Cargo, Goods in Transit, Single shipments, Carriers’ Cargo Liability, Household and Personal Effects, General Property.


Accident & Health

See us for corporate travel, group personal accident, journey and voluntary workers’ cover as well as expatriate and inpatriate solutions.


Specialist Liabilities

A wide range of specialist covers including: Business Product Recall, Contaminated Products, Life Science/ Biotechnology, Scientific & Medical Instruments, Cosmetic & Health Products.


"Their attention to detail and customer service is second to none."

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  • Level 32, 385 Bourke Street, Melbourne VIC 3000


  • Level 16, 123 Pitt Street, Sydney NSW 2000


  • Level 20, 123 Eagle Street, Brisbane QLD 4000