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Important Notices

Read below

Privacy Policy

At ROUM we strive to provide the best possible solutions to our clients insurance needs. To achieve this, we need to make sure we use personal information as efficiently as possible. It is important to us that clients feel confident that the personal information they supply to ROUM will be used in the appropriate manner and with the appropriate degree of privacy.

The link below contains full details of our Privacy Policy. If you cannot access this file, please contact us and we will send a copy to you.

Privacy Policy

Complaints and Disputes Policy
This procedure outlines how Richard Oliver Underwriting Managers handles any complaints you wish to make about an Insurance Policy we have quoted or issued to you or the service we provided to you. We strive to ensure that our service commitment to you is in accordance with the General Insurance Code of Practice and the link below contains full details of our Complaints and Disputes Policy. If you cannot access this file, please contact us and we will send a copy to you.

ROUM Complaints and Disputes Policy

Financial Services Guide
This Financial Services Guide (FSG) contains important information about our relationship with you. We explain a number of matters including:

  • The services we offer and our standard terms of business
  • Your responsibilities
  • Our remuneration
  • Any potential conflict of interest we may have
  • Our privacy policy
  • Our internal and external dispute resolution procedures
  • Terms of Business Agreement

You can access this full document through the link below, if you cannot access this file please contact us and we will send a copy to you.

ROUM FSG June 2020

ROUM Intermediary TOBA May 2020

ROUM Direct TOBA May 2020

QBE Financial Hardship and Family Domestic Violence Policies (ROUM – Marine Binder)

Financial Hardship

Family and Domestic Violence

Our Products

Serving U.

ROUM combines technical capability, energy, creativity, commercial acumen and technology to develop optimal solutions for you.



A broad scope offering including: Annual Marine Cargo, Goods in Transit, Single shipments, Carriers’ Cargo Liability, Household and Personal Effects, General Property.


Accident & Health

See us for corporate travel, group personal accident, journey and voluntary workers’ cover as well as expatriate and inpatriate solutions.


Specialist Liabilities

A wide range of specialist covers including: Business Product Recall, Contaminated Products, Life Science/ Biotechnology, Scientific & Medical Instruments, Cosmetic & Health Products.



Crime cover can help reduce your vulnerability to direct losses stemming from theft and certain types of fraud. Traditionally Certain types of crime/fraud losses are not covered commercial property policies.



ROUM has access to a variety of markets, offering capacity for a broad range of commercial property risks, and this is available as either a lead or follow capability. But capacity is just one part of the ROUM property story.


"Their attention to detail and customer service is second to none."

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  • Level 4, 555 Bourke Street Melbourne VIC 3000


  • Level 16, 123 Pitt Street, Sydney NSW 2000


  • Level 53, 111 Eagle Street, Brisbane QLD 4000