At ROUM we strive to provide the best possible solutions to our clients insurance needs. To achieve this, we need to make sure we use personal information as efficiently as possible. It is important to us that clients feel confident that the personal information they supply to ROUM will be used in the appropriate manner and with the appropriate degree of privacy.
Complaints and Disputes Policy
This procedure outlines how Richard Oliver Underwriting Managers handles any complaints you wish to make about an Insurance Policy we have quoted or issued to you or the service we provided to you. We strive to ensure that our service commitment to you is in accordance with the General Insurance Code of Practice and the link below contains full details of our Complaints and Disputes Policy. If you cannot access this file, please contact us and we will send a copy to you.
Financial Services Guide
This Financial Services Guide (FSG) contains important information about our relationship with you. We explain a number of matters including:
- The services we offer and our standard terms of business
- Your responsibilities
- Our remuneration
- Any potential conflict of interest we may have
- Our internal and external dispute resolution procedures
- Terms of Business Agreement
You can access this full document through the link below, if you cannot access this file please contact us and we will send a copy to you.
ROUM combines technical capability, energy, creativity, commercial acumen and technology to develop optimal solutions for you.
ROUM has access to a variety of markets, offering capacity for a broad range of commercial property risks, and this is available as either a lead or follow capability. But capacity is just one part of the ROUM property story.
A broad scope offering including: Annual Marine Cargo, Goods in Transit, Single shipments, Carriers’ Cargo Liability, Household and Personal Effects, General Property.
Accident & Health
See us for corporate travel, group personal accident, journey and voluntary workers’ cover as well as expatriate and inpatriate solutions.
A wide range of specialist covers including: Business Product Recall, Contaminated Products, Life Science/ Biotechnology, Scientific & Medical Instruments, Cosmetic & Health Products.
Crime cover can help reduce your vulnerability to direct losses stemming from theft and certain types of fraud. Traditionally Certain types of crime/fraud losses are not covered commercial property policies.
WHAT OUR CUSTOMERS SAY
"Their attention to detail and customer service is second to none."
Stories to captivate U.
Our latest thoughts and client success stories.
Property Loss Database (July 2020)
The database has been updated, including some notable commercial property losses.
Adam Matteson joins ROUM
We are pleased to announce the appointment of Adam Matteson as Head of ROUM.
Need Some Help?
- (03) 8681 9909
- Level 4, 555 Bourke St, Melbourne VIC 3000