Our Team

ROUM is  proud to have one of the most dedicated and experienced teams in the industry. It's our depth of knowledge that provides value for U.

Adam Matteson

Managing Director

When it comes to the insurance market, I’m a strong believer that the intersection of technical capability, energy, creativity, commercial acumen and technology brings optimum results for our clients.

Raj Serrao

Account Director

I’ve worked in the insurance industry, both as an underwriter and broker for over 25 years, more than a decade of those at ROUM.

Michael Falzon


I’ve spent all but six years of my career with ROUM, and have around two decades’ experience working with our clients.

Lisa West

Account Manager

I’ve worked in the insurance industry for more than three decades, and have helped countless clients through the underwriting, broking and claims management process.

Daniel MacDonald

Account Executive

I’ve worked in the insurance industry for well over a decade, in both Marine and Property.

Krishna Venkata

Account Executive

I’ve been in the insurance industry for almost a decade and a third of those years with ROUM. I’m passionate about helping people in whatever capacity I can.

Our Products

Serving U.

ROUM combines technical capability, energy, creativity, commercial acumen and technology to develop optimal solutions for you.


ROUM has access to a variety of markets, offering capacity for a broad range of commercial property risks, and this is available as either a lead or follow capability. But capacity is just one part of the ROUM property story.


A broad scope offering including: Annual Marine Cargo, Goods in Transit, Single shipments, Carriers’ Cargo Liability, Household and Personal Effects, General Property.

Accident & Health

See us for corporate travel, group personal accident, journey and voluntary workers’ cover as well as expatriate and inpatriate solutions.

Specialist Liabilities

A wide range of specialist covers including: Business Product Recall, Contaminated Products, Life Science/ Biotechnology, Scientific & Medical Instruments, Cosmetic & Health Products.


Crime cover can help reduce your vulnerability to direct losses stemming from theft and certain types of fraud. Traditionally Certain types of crime/fraud losses are not covered commercial property policies.


We are there for U.

ROUM creates, underwrites and manages books of business that deliver on our mission to provide value for you.


"Their attention to detail and customer service is second to none."

Need Some Help?

Visit Us


  • (03) 8681 9909
  • Level 4, 555 Bourke St, Melbourne  VIC 3000