Important Notices

Privacy Policy
At ROUM we strive to provide the best possible solutions to our clients insurance needs. To achieve this, we need to make sure we use personal information as efficiently as possible.

It is important to us that clients feel confident that the personal information they supply to ROUM will be used in the appropriate manner and with the appropriate degree of privacy.

The link below contains full details of our Privacy Policy. If you cannot access this file, please contact us and we will send a copy to you.
Complaints and Disputes Policy
This procedure outlines how Richard Oliver Underwriting Managers handles any complaints you wish to make about an Insurance Policy we have quoted or issued to you or the service we provided to you. We strive to ensure that our service commitment to you is in accordance with the General Insurance Code of Practice and the link below contains full details of our Complaints and Disputes Policy. If you cannot access this file, please contact us and we will send a copy to you.
Financial Services Guide
This Financial Services Guide (FSG) contains important information about our relationship with you. We explain a number of matters including:
  • The services we offer and our standard terms of business
  • Your responsibilities
  • Our remuneration
  • Any potential conflict of interest we may have
  • Our privacy policy
  • Our internal and external dispute resolution procedures
  • Terms of Business Agreement
You can access this full document through the link below, if you cannot access this file please contact us and we will send a copy to you.

ROUM Complaints and Disputes Policy
ROUM FSG November 2018
Privacy Policy
ROUM Intermediary TOBA November 2018
ROUM Direct TOBA November 2018

 

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